Vehicle transport questions, answered

LoadX Solutions Inc is a licensed transportation broker. We do not own trucks. We hold federal broker authority, maintain the required surety bond, and arrange transport with vetted carriers who do own and operate the equipment. Brokering is what gives you access to thousands of carriers instead of one fleet’s limited routes and schedule.

We match your shipment to carriers that already run your lane, then verify active operating authority, current cargo and liability insurance, and safety history before dispatching. Price is one factor; record and reliability on that route matter more.

All 50 states, door to door, including Alaska, Hawaii and Puerto Rico by special arrangement. Major metro corridors have the most capacity and the fastest pickup; rural addresses may require a nearby meeting point if a full-size carrier cannot access the street safely.

Yes. Multi-vehicle moves are common and usually cost less per unit than shipping each vehicle separately, since they travel together on the same trailer. Dealers, collectors and relocating families all book this way.

Contact your coordinator directly by phone, text or email — you get their details when the shipment is dispatched. They receive driver updates and will confirm progress and delivery windows without you having to chase.

Price comes from distance, vehicle size and weight, whether it runs, open or enclosed equipment, the season, and how much carrier capacity exists on your lane. We quote from live market rates so the load actually gets covered at the price you approve.

Some brokers quote below the market to win the booking, then come back days later asking for more money because no carrier will take the load. A quote is only meaningful if a carrier will accept it. Ours are built from what your lane is genuinely paying this week.

Nothing is charged while we source a carrier. Once a specific carrier is assigned and your pickup window is confirmed, a deposit is collected; the balance is paid to the driver at delivery by cash, certified funds or an agreed electronic method. Dealer accounts can be invoiced on terms.

No. The quoted price is all-inclusive: carrier payment, our brokerage fee, fuel and insurance. Price changes only if the shipment itself changes — a different vehicle, a non-running unit that was quoted as running, an added stop or a rescheduled window during peak season.

Yes. Multi-vehicle shipments, repeat dealer and auction volume, flexible pickup dates and military, student and senior moves all qualify. Ask your coordinator before booking so the discount is applied to the original quote.

Typically one to five days from booking, depending on the lane and season. Major corridors are often covered within 24 to 48 hours. Expedited pickup is available for a premium when you need a firm date.

You receive a pickup window rather than an appointment, because drivers are working across several stops and traffic and weather move the schedule. The driver calls ahead — usually the day before and again en route — to confirm.

We collect as close to your address as legal access allows. Car carriers can be 80 feet long, so narrow streets, low branches, gated communities and tight cul-de-sacs may require meeting at a nearby retail parking lot, usually only a few minutes away.

Yes. You or a nominated adult must release the vehicle, inspect it with the driver and sign the bill of lading. Anyone over 18 can do this on your behalf — just give us their name and number in advance.

Tell your coordinator as early as possible. Before dispatch, rescheduling is usually free. After a carrier has been assigned and routed, a change may affect the price or require reassignment to a different carrier.

Plan on roughly 500 miles per day once loaded: one to three days regionally, three to five days mid-distance, and seven to ten days coast to coast. Your coordinator confirms an estimated delivery date when the carrier is assigned and tightens it as the truck moves.

Yes, as long as you tell us before the driver is en route to the original destination and the new address is reasonably close. A significantly different location may change the price, since it changes the carrier’s route.

Inspect it against the condition report taken at pickup, ideally in daylight, before signing. Check panels, wheels, glass and the interior. If anything is different, note it on the bill of lading before you sign and photograph it — that document is what a claim rests on.

Nominate someone over 18 to inspect, sign and pay on your behalf, and give us their contact details in advance. Without an authorised person present, the driver cannot release the vehicle.

Weather, traffic, mechanical issues and hours-of-service rules can move a delivery date. Your coordinator will tell you as soon as we know, along with the revised window. Delays are uncommon but the communication about them should never be.

Yes. Every carrier we dispatch must hold active cargo and liability insurance covering your vehicle in transit, and we verify the policy is valid for your specific transport dates before loading. This coverage is included in your quoted price.

Open carriers commonly carry $100,000 to $250,000 in cargo coverage across the load; enclosed carriers typically carry substantially more, often $500,000 to $1,000,000 or higher. We confirm the specific limit is appropriate for your vehicle before dispatch.

Yes. Ask your coordinator and we will send the certificate of insurance for the assigned carrier. We recommend reviewing it for high-value vehicles.

Keep your personal policy active. The carrier’s cargo insurance covers damage caused during transport; your own policy remains the right protection for anything outside that, and some comprehensive policies extend coverage during shipping. Check with your insurer.

Note the damage on the bill of lading before signing, photograph it, and contact your coordinator immediately. Claims are filed against the carrier’s cargo policy and we manage the process with you. Damage claims are rare, and documentation at pickup and delivery is what makes them straightforward when they happen.

Wash it so existing damage is visible, photograph it from every angle, remove personal items, leave about a quarter tank of fuel, check tyre pressure and battery charge, retract or remove antennas, fold in mirrors, and disable toll tags and alarms. Leave only one key with the driver.

Carriers are licensed to haul vehicles, not household goods, and personal items are not covered by cargo insurance. Many drivers permit up to 100 pounds in the trunk below the window line. Agree it with us in advance rather than at the curb.

About a quarter tank. Enough to load, unload and drive a short distance after delivery, but not so much that it adds unnecessary weight to the trailer.

Tell us at quote time. Lift kits, oversized tyres, lowered suspension, splitters, roof racks and camper shells all affect which trailer can carry the vehicle. Low-clearance vehicles are usually best on enclosed equipment with a lift gate.

Yes, at both ends. The driver documents the vehicle’s condition at pickup and you sign that report; at delivery you compare against it before signing. Those two signatures are your protection, so do not skip the walkaround.